• Rent is due on the 1st of each month and payable without penalty through the 4th, on the 5th day of the month a late fee will be applied to any late or unpaid rent payments. 
• Credit and debit card methods of payment incur a transaction fee by our payment processing applicaiton
• echeck method of payment does not incur a transaction fee by our payment processing application 

Larger communities or communities with multiple buildings are required to have have multiple utility meters, this is the reason residents see "multiple" charges on their accounts with the same service dates. We receive a bill for each meter at the community and residents see their portion of each bill rather than their portion of one larger bill. 

To request a lease takeover you will need to notify your property manager of your intent to have another individual takeover your lease (meaning you and all residents currently residing in the home wish to vacate and have someone not currently living in the home resume all responsibility for the unit and your lease term) 

Once you have notified your property manage and they have verified this is a possibility the prospective incoming residents will need to 

• Apply through our "Re apply or Add Resident" link in the currently available tab on this site and must qualify under ALL criteria, if approved a add/remove resident form will be sent to all (new and old residents) 
• You will be responsible for giving possession of the unit over to the new residents (keys, parking passes, laundry room codes etc.) The unit will be given to the incoming resident as is, NO turn work, cleaning, upgrades will be done to the unit by Onyx as this is not a traditional move out/in. 
• Security deposits are not returned to departing resident, security deposits stay with the unit until the last remaining resident vacates via a traditional move out. The departing residents forfeit claim on security deposit when signing add/remove resident form. Incoming resident assumes full responsibility for any and all damages to unit. 

REMOVING AN INDIVIDUAL- To remove one individual from a lease the remaining resident will need to reapply through our "Re apply or Add Resident" link in the currently available tab on this site. 

• They will need to qualify under all criteria and without the departing residents income. 
• If they do not meet the income qualification, they are able to have a co applicant (a roommate or someone who will be living in the home) or a co signer (a financially responsible individual who will NOT be living in the home) apply with them to qualify. 
• If approved we are able to release the individual wanting to vacate with a simple remove resident form. 
• If the individual wishing to remain does not qualify we are unable to release just one individual from the lease. 

ADDING AN INDIVIDUAL- To add a new individual to your lease agreement, the individual will need to apply through our "Re apply or Add Resident" link in the currently available tab on this site. 

• They will need to qualify under all criteria excluding income. 
• If they are approved we are able to add them to the lease with a simple add resident form. 
• If they do not qualify we are unable to add them to the lease agreement.

Transferring to another unit in the same community (this option incurs a $300 transfer fee)

A full move out and move in process applies, including new security deposit, pet deposit, first and last months rent will be required for new unit.

security deposit under previous unit will be allocated and refunded in accordance with a traditional move out

Transfers may be granted given the following criteria is met

• Rental rate of new unit is at same rental rate or higher than current unit. 

• The current tenant(s) have completed their lease and are not currently bound by a lease term (Residents who have not completed at least 12 months of residency in their current unit are ineligible for a transfer)

• There is no outstanding balances on their current accounts; rent, late fees, or otherwise

• There have been no late payments, NSF's, non compliance notices/ termination notices in the last year of occupancy

• An application, background and credit check will be required for all individuals 18 and older, all must qualify under all criteria. 

• No pets approved by previous management/criteria that are outside of Onyx's current pet criteria will be accepted into a new unit under any circumstance. 

Transferring to another unit in a different Onyx community  (this option does NOT incurs a transfer fee)

• Same as above **except no transfer fee will incur and no rate restriction applies **

security deposit under previous unit will be allocated and refunded in accordance with a traditional move out

No ACH security deposit refunds will be given. Only check security deposit refunds will be given.

Security deposit refunds will be mailed within 31 days to the forwarding address provided. 

Security deposit refund will not be split between tenants.

To submit  notice to vacate please  either submit a request for notice to vacate through your online resident potal (under the Contact us tab in your resident portal) OR email Sonja@pounderrealty.com or Josefina.onyxpdx@gmail.com with your intent to vacate, a vacate date (the last day you will be in the unit) and a forwarding address (can provide later if unknown) 

Please note 

• Notice to vacate is required in writing
• In Oregon a minimum of 30 days notice is required (you are not required to be present in the unit for the 30 days however are financially responsible for the unit for the 30 days following submitting your notice to vacate in writing.)
• You will receive a confirmation email regarding your notice to vacate once it has been processed with move out instructions and info (if you did not receive this, please reach out to ensure your notice to vacate was submitted correctly. 

If you are currently in a lease term and would like to vacate your unit, a lease break fee of 1.5x your stated monthly rent will be charged.

Contents of the application are compared to the screening criteria by Owner/Agent and the individual is either approved or denied in compliance with all local, state and federal laws. Individuals are welcome to provide supplemental evidence to mitigate potentially negative screening results. Individuals have 14 days to appeal denied applications, during which time they may correct, refute, or explain negative information forming the basis for the denial. Individuals are also pre qualified for any rental opportunities at Owner/Agent’s properties for three months following an approval. All screening fees are waived for three months following the approved appeal, but Individuals under these circumstances will be required to certify in writing that no conditions have materially changed from those described in Owner/Agent’s approved application. If conditions have materially changed, Owner/Agent may use those changes as the basis for a denial. Denial of applicants will result in automatic rejection of any application at any of our properties for a period of 6 months

**Denial of application will result in automatic rejection of any application submitted at any Onyx properties for a period of 6 months**

Applicants who apply as a group are either approved together or denied together. Grouped applications cannot be separated once they have applied together. All applicants are required to qualify under all criteria. 

**Denial of application will result in automatic rejection of any application submitted at any Onyx properties for a period of 6 months**

Still have questions? Contact us below

Yes! Onyx is happy to work with Housing  as well as private assistance programs (please specify on your application you are receiving assistance and provide documentation)

State Housing Assistance -Contract housing assistance 

Onyx Management Group does work with State housing assistance, provided the following criteria is met.

• Applicants must qualify under all Rental Criteria (Excluding income, residents must provide the applicable proof of THEIR PORTION of the rent)
• Applicant must provide documentation they have been enrolled in the program with contact details-RFTA form
• Once approved, a $300 holding deposit is required to be paid either online through a secure tenant portal OR via certified funds within 2 business days.
• All remaining move-in costs can be paid online, or mailed or dropped off at our office located at 6105 S Macadam Ave, Portland OR 97239
• Move-in costs (deposits) must be paid in full by the chosen move in date for keys to be provided.

Private Housing Assistance -No contract housing assistance

Onyx Management Group does work with private housing assistance, provided the following criteria is met.

• Applicants must qualify under all Rental Criteria (including income)
• Applicant must provide documentation they have been enrolled in the program with contact details
• Onyx Management Group does not accept promissory letters.
• Once approved, a $300 holding deposit is required to be paid either online through a secure tenant portal OR via certified funds within 2 business days.
• All remaining move-in costs can be paid online, or mailed or dropped off at our office located at 6105 S Macadam Ave, Portland OR 97239
• Move-in costs must be paid in full by the chosen move in date for keys to be provided. 

If any of the above criteria cannot be met we will cancel the move in/application and in some cases can refund the application fee (if the application has not been screened.)

Yes, all negative debt is considered when screening. 

1. An additional refundable pet security deposit may be due at lease signing
2. Up to 2 pets are allowed
3. Each pet must be no more than 35lbs full grown
4. No property will allow any dogs perceived to be vicious breed (or any mixture thereof): Pit bull, Doberman Rottweiler, German Shepherd, etc. A picture of your dog(s) is required at application.
5. We do not allow birds of any kind
6. We do not allow outdoor cats at any time
7. We do not allow caged rabbits, rodents, ferrets, venomous animals of any kind, or snakes over 3 feet in length.
8. Aquariums must be 25 gallons or less to be considered and must be on the ground floor unit. No Aquariums are allowed in upstairs units at any time.

This list is not exhaustive, all pets must be approved by management.

Yes Onyx allows such animals with the appropriate and approved documentation. (no Pet deposit, pet rent or fees will be charged for ESA, companion or service animals with appropriate and approved documentation)

You can submit a maintenance request by logging into your online portal and selecting request maintenance inder the Maintenance tab OR by calling (503)-875-3282 EXT 1

If you are experiencing a maintenance emergency please call the number below and ensure you select EXT 1

(503)-875-3282 EXT 1